Wärtsilä Canada

• BA / PM / Product Lead hybrid on a $2M digital product for the Panama Canal Authority (ACP); produced the governance backbone — project charter, delivery Gantt, master data templates and data dictionary.
• Worked directly with ACP government stakeholders across departments; ran a week-long on-site workshop overseas as trusted advisor and chaired Steering Committee meetings.
• Contributed to data model design, API mapping and system architecture discussions, holding the line between business intent and engineering constraints.
• Coordinated engineering, UX, data science and legal; ran UAT with QA and real users on every release.

Synic Software

• Ran requirement discovery with clients to define business needs and expected outcomes.
• Delivered product walkthroughs pre-sales and post-development; prioritised requirements with the tech lead and development team.
• Delivered business systems work at 100% customer satisfaction.

HSBC

• Led lending value-stream programs generating $10M in revenue, cutting processing time 95% on mobile and web across UK and Singapore.
• Translated business requirements into 500+ Jira user stories with BDD acceptance criteria; owned prioritisation through Agile ceremonies.
• Worked shoulder-to-shoulder with designers on Design Thinking to ship UX-led financial products; contributed to architecture decisions and API feasibility.
• Produced the SOW and secured sign-off from all parties; mentored junior analysts.

Infosys

• Enhanced HSBC's stock trading platform against shifting business needs and market changes.
• Data analysis in MDX and SQL; contributed to data model design.

IBM

• Requirements analysis for Suncorp's insurance systems, working directly with developers on clarification and solution advice. Project recognised as Agile Star.

Capgemini

• Global technical support for Nomura, Deutsche Bank and HSBC; Unix, SQL and IT service management inside a financial-services environment.